Sylvringen as. Org nr. 917 323 534

Terms apply to agreements made between Sylvringen AS and our guests. The agreement pertains to the purchase of our products and services.

Sylvringens responsibility.

Sylvringen AS, Org no. 917 323 534 is responsible for all transactions that go through our website. Our partner Nets is responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

Sylvringen AS is only responsible for the product described and for ensuring that the guest receives what they are entitled to in accordance with the agreement. The responsibility for the tasks to be carried out by subcontractors lies with the subcontractors themselves. All customer data is stored in accordance with Norwegian law, and no personal data will be sold to a third party.

Written confirmation and other necessary documents for the reservation will be sent to the guest.

Subcontractors

We are responsible for ensuring that our subcontractors are paid and deliver their part of our products. The subcontractors are themselves responsible for their part of the product, including necessary insurance, permits, etc., to comply with applicable laws and regulations.

Binding reservation

A reservation is binding as soon as a booking number is assigned and payment is completed. It is the guest's responsibility to verify that the product, date, time, and any other details essential to the reservation are correct.

Payment

The product must be paid for, and confirmation must be brought and shown before the start of the trip. Our prices include VAT. All payments are in Norwegian kroner.

Cancellation

The guest can cancel the product that has been ordered up to 48 hours before the start of the tour. The entire purchase amount will then be refunded. Any refund will be made to the credit card that was used for the booking. In case of cancellation less than 48 hours before the start of the tour, or in the event of a no-show at the start of the tour, the purchase amount will not be refunded.

Changes to bookings must be made by 4:00 PM the day before departure, subject to availability.

Loss and damage

Sylvringen AS is not responsible for illness, loss or damage to travel belongings, accidents, liability, or similar issues. We recommend that all our customers ensure they have good travel insurance agreements before the trip.

The guest's obligations

The guest is obligated to follow the rules, recommendations, and regulations that apply to the trip/experience. The guest is fully responsible for any damages they may cause to Sylvringen AS, our subcontractors, or third parties.

What if something goes wrong?

Any errors/deficiencies must be reported immediately to the responsible party on site, so that the error or deficiency can be corrected as soon as possible. If you have failed to provide the opportunity to rectify any deficiencies, you cannot claim compensation afterwards.

Force Majeure/ hold harmless.

Sylvringen AS does not take responsibility for the consequences of bad weather, closed roads, or other circumstances that are beyond the company's control. Sylvringen AS reserves the right to cancel bookings in such cases. In the event of cancellation due to Force Majeure, guests will not be entitled to a refund.