Turar og opplevingar 

Sylvringen as. Org nr. 917 323 534

Terms apply to agreements made between Sylvringen AS and our guests. The agreement pertains to the purchase of our products and services.

Sylvringens responsibility.

Sylvringen AS, Org no. 917 323 534 is responsible for all transactions that go through our website. Our partner Nets is responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

Sylvringen AS is only responsible for the product described and for ensuring that the guest receives what they are entitled to in accordance with the agreement. The responsibility for the tasks to be carried out by subcontractors lies with the subcontractors themselves. All customer data is stored in accordance with Norwegian law, and no personal data will be sold to a third party.

Written confirmation and other necessary documents for the reservation will be sent to the guest.

Subcontractors

We are responsible for ensuring that our subcontractors are paid and deliver their part of our products. The subcontractors are themselves responsible for their part of the product, including necessary insurance, permits, etc., to comply with applicable laws and regulations.

Binding reservation

A reservation is binding as soon as a booking number is assigned and payment is completed. It is the guest's responsibility to verify that the product, date, time, and any other details essential to the reservation are correct.

Payment

The product must be paid for, and confirmation must be brought and shown before the start of the trip. Our prices include VAT. All payments are in Norwegian kroner.

Cancellation

The guest can cancel the product that has been ordered up to 48 hours before the start of the tour. The entire purchase amount will then be refunded. Any refund will be made to the credit card that was used for the booking. In case of cancellation less than 48 hours before the start of the tour, or in the event of a no-show at the start of the tour, the purchase amount will not be refunded.

Changes to bookings must be made by 4:00 PM the day before departure, subject to availability.

Loss and damage

Sylvringen AS is not responsible for illness, loss or damage to travel belongings, accidents, liability, or similar issues. We recommend that all our customers ensure they have good travel insurance agreements before the trip.

The guest's obligations

The guest is obligated to follow the rules, recommendations, and regulations that apply to the trip/experience. The guest is fully responsible for any damages they may cause to Sylvringen AS, our subcontractors, or third parties.

What if something goes wrong?

Any errors/deficiencies must be reported immediately to the responsible party on site, so that the error or deficiency can be corrected as soon as possible. If you have failed to provide the opportunity to rectify any deficiencies, you cannot claim compensation afterwards.

Force Majeure/ hold harmless.

Sylvringen AS does not take responsibility for the consequences of bad weather, closed roads, or other circumstances that are beyond the company's control. Sylvringen AS reserves the right to cancel bookings in such cases. In the event of cancellation due to Force Majeure, guests will not be entitled to a refund.

Online store

Shipping Terms

1. Delivery Area

We deliver goods to all of Norway. For delivery to Svalbard or abroad, the customer must contact customer service before placing an order.

2. Delivery Time

Normal delivery time is 2–7 business days, unless otherwise stated on the product page or in the order confirmation.

During holidays, campaigns, or unforeseen events, the delivery time may be longer.

3. Shipping Methods

We use recognized carriers such as:

• Post / Bring
• PostNord
• Health Home
• Other local carriers

Choice of shipping method will be shown at checkout before payment.

4. Shipping Costs

Shipping costs are provided at checkout before placing an order and depend on:

• weight and size of the package
• selected shipping method
• delivery address
• People with a local postal code can pick up packages free of charge upon ordering, enter your postal code to see if you have it as an option.

Possible free shipping on purchases over a certain amount will be stated on the website.

5. Sending and responsibility

The risk for the goods transfers to the customer when the goods are delivered in accordance with the agreed delivery method.

If the package is delivered to the pickup location, the customer is responsible for picking up the package within the deadline.

6. Uncollected packages

Packages that are not picked up by the deadline and are returned to us will be charged to the customer for:

• shipping round trip
• handling costs

This will be deducted from any possible refund.

7. Damage during transport

If the package is visibly damaged upon receipt, the customer must:

• notify the carrier upon delivery
• contact customer service as soon as possible

Damages that are not reported within a reasonable time may result in the loss of compensation.

8. Incorrect address

The customer is responsible for providing the correct delivery address.

If the address is incorrect, additional costs and delays may occur, which the customer must cover.

9. Deleveraging

When ordering multiple items, the shipment may be divided into several deliveries at no extra cost to the customer.

10. Force majeure

In the event of occurrences beyond our control (e.g., strikes, extreme weather, pandemics, or transportation disruptions), the delivery time may be extended without liability for compensation.

Return specifications for online store (Norway)

1. Right of Withdrawal

Customers have a 14-day right of withdrawal in accordance with the Right of Withdrawal Act. The deadline applies from the day the customer receives the item. To exercise the right of withdrawal, the customer must provide a clear message to the online store before the deadline expires.

2. Return Conditions

For a return to be approved, it must:

• The product shall be in substantially the same condition and quantity as upon receipt.
• Original packaging, labels, and accessories are included, if available.
• The product has not been used beyond what is necessary to determine its function or properties.

Items that cannot be returned for hygiene or practical reasons (e.g., opened cosmetics, underwear, custom-made products) are indicated in the product description.

3. Report return

The customer must register the return by:

1. Fill out the digital return form or contact customer service.
2. Provide the order number, name, and reason for return (optional).
3. Waiting for return confirmation and instructions.

4. Return Shipping

• The customer is responsible for ensuring that the item is properly packaged and returned.
• The online store recommends tracking for return shipments.
• The return address will be provided in the return confirmation.

5. Return Costs

• In the case of a right of withdrawal, the customer pays the shipping cost for the return, unless otherwise agreed.
• In case of a complaint (error or defect), the online store will cover the return costs.

6. Refund

When the return is received and checked, the amount will be refunded within 14 days using the same payment method that the customer used.

Any discounts or shipping costs from the original order may be deducted if the right of withdrawal applies.

7. Complaint

The customer has the right to make a complaint for up to 2 years (5 years for goods that are intended to last significantly longer) in accordance with the Consumer Purchase Act.

In the case of an approved complaint, the online store offers:

• repair
• delivery
• price reduction
• or cancellation of the purchase

8. Exception

The following items cannot be returned:

• Products made to the customer's specifications
• Hygienic products with broken seal
• Digital product that has been delivered and downloaded